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Solve A Problem / FAQ

If your issue is not addressed below, please CONTACT US.

 

General Questions:

 

Q. Wasn't there originally a $10 annual registration fee?

 

A. Yes.  At the launch of the website there was an annual $10 subscription fee to cover administrative costs and the annual major prize giveaways.  Unfortunately we hit a technical problem with the subscription page and only 25% of members ended up being correctly subscribed.  The easiest way for us to correct this was to simply scrap the subscription payment so that all members enjoyed the same benefits.

Q. Is Gun Depot PTY LTD a licensed firearm dealer?

A. No... we are not licensed firearm dealers and we do not store or handle the transfer of firearms.  There is some confusing information out there about who can advertise firearms on the internet.  Rest assured that we take our business seriously and have consulted with the relevant authorities in regards to this matter.  Being based in Victoria, Australia, we are required to comply with the rules and regulations set forward by the Victorian Police Licensing & Regulation Division.  This requires that we:

1.  Advertise only.

2.  Are not involved in transferring firearms between buyers and sellers.

3.  Each firearm transaction goes through a Licensed Firearms Dealer

4.  Each advertisement on the website will include the details of a Licensed Firearms Dealer (including their Firearm Dealers License number) who will facilitate the sale/transaction of the firearm/s.

 

Q. Why aren’t sellers firearm license number displayed on listings?

 

A. We take your personal security very seriously.  Although we require that any person who lists a firearm for sale includes their firearm license number, we do not display this information on the listing.  We also don't recommend that you post your personal contact phone number on listings.  This however is totally up to you.  We understand that for some people it's easier to be contacted by phone rather then email.

 

Tech Related Issues:

Q. How can I recover a lost or forgotten password?

A. Send yourself a password reset via email.

  1. From the sign in page select the Forgot password? link or click here.
  2. Enter your email address associated with your account and click the [Submit] button.
  3. Check your email inbox. If the email does not arrive in your inbox be sure to check your junk mail folder or spam filter.
  4. Click the reset link in that email.
  5. Choose a new password.
Q. How do I change my password?

A. You can change your password at any time.

  1. From your logged in account, go to your "My Account" area.
  2. From the left hand menu, select "Account > Password."
  3. Enter your current password.
  4. Choose your new password.
  5. Save your changes by clicking the [Change Password] button.
Q. Why am I not receiving any emails?

A. If you are not receiving expected site emails, please check the following:

  1. Check your junk mail folder or spam filter for the missing emails.
  2. Make sure that your email address, in your account settings, is entered correctly.
  3. Verify that your email client, such as Outlook, is not in “offline” mode.
  4. If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.

     If you are still not receiving our emails, please contact us.

Q. How do I change the email address tied to my account?

A. You can change your email address by editing your account details within your “My Account” area.

Q. Why do I get a warning message that my selected username is invalid?

A. Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.

Incorrect: MY Username
Correct: MY-Username
Correct: MY_Username

Or, it says that the username selected is already in use.

Usernames are unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.
Q. Why does it say that my email address is already in use?

A. If you get a notice that your email address is already in use when creating an account, which means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.